Orders & Payments

Pay By Card

Step 1

You will receive an email advising you of your auction win which will include a link to the card payment system.

Step 2

Once you have clicked the Pay button within the email, it will take you to the below page, please complete the form and Pay.

It is important to make sure the correct card payment type is selected as this can prevent payment from going through. Please also ensure you type the cardholder’s name as it appears on the card.

Step 3

Once payment has been successfully processed you will receive the below message. This should happen instantly.

How can I pay for my lots?

Payment for your lots is due at 3pm on the 2nd working day after the auction closes. So, if the auction ends at 8pm on Sunday, your invoice will fall due on Tuesday at 3pm.

We take a fair approach to late payments with a focus on respect for the seller and other bidders who lost out. Our focus is on uniting winners with their new lots and clear payment schedules for our sellers. This attitude keeps the marketplace a thriving and positive experience for all, and we appreciate your recognition of this.

We don’t hide behind our terms, preferring to make values-led and human centred decisions, and we expect the same level of respect back from those enjoying our marketplace.

What will I end up paying?

We believe in complete transparency and want our customers to make informed decisions around bidding and buying. Below are some examples of how an invoice is calculated.

Please note each lot will include its own VAT status and differing delivery options. Buyer’s Premium rates can vary from auction to auction and from lot to lot. Please read each lot to ensure you know what to expect – all of these figures are clearly displayed.

Total Hammer: £1000
Tax/Vat: £200
Total Premium: £200
Tax/Vat: £50
Final Total: £1450

Contact Prime Auctions for delivery charge.

How do I get hold of the lots I have won?

Once your payment has been processed a member of our team will contact you within 48 hours to arrange a delivery or collection for your order.

We will contact you either by email or phone to make the necessary arrangements.

You will receive confirmation once your order has dispatched and you will be able to view any tracking info provided if applicable.

If your items don’t arrive as expected, we would ask you to contact us in the first instance via live chat or email [email protected]. We’re committed to being number one in customer service, and we value your feedback. We’ll work with you to resolve the issue swiftly.

Can I reclaim VAT against lots I have won?

If you hold a business account then you can reclaim VAT on your winning bid where it is charged via your quarterly VAT return.

Do I have to pay VAT if I am exporting the goods I have won?

Where VAT is applicable to your goods, VAT will be payable.